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At INSPIRE By Shika My'Chelle, we are committed to providing exceptional products at competitive prices, delivering unparalleled customer service, and ensuring a personal touch that makes our customers feel valued and appreciated.
For any questions, issues, or concerns, please reach out to us promptly at sales@inspirebyshikamychelle.com. Addressing your concerns swiftly is our promise. As a Bath and Body Line, the safety and well-being of our customers are our top priorities. To maintain product integrity and hygiene standards, we regret that we cannot accept exchanges, refunds, or returns. However, we assure you that we will diligently resolve any issues that may arise.
Damages and Issues Upon receiving your order, please inspect it promptly. Should you find any items that are defective, damaged, or incorrect, please contact us immediately at Sales@InspireByShikaMychelle.com. Kindly include your order number and photos of the received items. We will promptly assess the situation and take necessary steps to rectify it.
Cancellations All deposits are non-refundable. As a small business that takes pride in handcrafting all our products, we are unable to cancel orders once they have been placed.
Shipping Our objective is not only to create exceptional handmade products but also to ship them to you expediently. Due to the nature of made-to-order items, please allow 3-5 business days after processing for production and preparation before shipping. Each order is tailored specifically for our valued customers, ensuring a personalized experience with every purchase.
Please anticipate extended processing and shipping times during holidays and sales events. We appreciate your understanding and patience as we endeavor to fulfill your orders promptly.
We dispatch packages using USPS Priority Mail and provide tracking information for each shipment. While we ensure every package is sent out with care, we cannot assume personal liability for any packages that fail to reach their destination post-shipment. Should such an uncommon occurrence take place, we advise customers to contact USPS directly and file a claim. Customer satisfaction is paramount to us, and we pledge to assist diligently in resolving any such issues that may occur.
